FAQ

How does the Lucky Fox Mystery Game work?

Choose your Lucky Fox Mystery Drop tier and receive a curated mix of sealed mystery balls.

Each ball contains a surprise item and may include a hidden game element. Every piece is personally selected—no filler items. Every reveal is designed to feel fun, useful, and exciting.

During your reveal, we:

• Open each ball on camera
• Reveal the item inside
• Check for Lucky Fox tokens
• Check for token matches
• Unlock any bonus wins

If luck is on your side, you may receive FREE bonus balls, which are opened immediately during your reveal.

Every ball is a new opportunity.

🎀 Pink • 💜 Purple • 🔴 Red Balls

Lucky Fox Mystery Drops include three types of balls, each playing a different role in your experience.

🎀 Pink Balls — The Game Layer

Pink Balls bring the fun and variety.

They contain curated everyday finds such as:

• crystals and small stone pieces
• jewelry and bracelet stacks
• beauty and self-care items
• journals, stationery, and accessories

Pink Balls may also contain:

• resin tokens
• Lucky Fox tokens

How Pink Wins Work:

• Match two tokens → receive a FREE bonus ball
• Find a Lucky Fox token → receive a FREE bonus ball

💜 Purple Balls — Core Value Finds

Purple Balls are where most of the value in your order lives.

They contain higher-quality, mid-range items such as:

• crystal towers and statement pieces
• crystal water bottles
• purses and accessories
• tumblers and lifestyle items
• curated jewelry bundles

Some Purple Balls contain a hidden Lucky Fox token.

• Find the Fox → receive a FREE bonus ball

🔴 Red Balls — Luxury Pulls

Red Balls are the highest tier—your rare, premium finds.

These are limited and designed to create standout moments in your reveal.

Possible finds include:

• high-end crystals and statement pieces
• premium bags and accessories
• lifestyle and specialty items
• larger curated bundles

Some Red Balls may also contain a Lucky Fox token.

• Find the Fox → receive a FREE bonus ball

🎥 Are all orders really opened on camera?

Yes.

Every Lucky Fox order is recorded and revealed on camera during our daily sessions.

Once your order ships, you will receive:

• Your tracking information
• A link to your reveal video

Some reveals may also be shared on our social media.

Transparency is part of the Lucky Fox experience—every reveal is real.

📦 When will my order ship?

Because each order is recorded during the reveal process, please allow time for fulfillment.

Orders typically ship within 5 business days.

Tracking information will be sent once your package ships.

Shipping options include:

• Free U.S. shipping on orders over $100
• Free Canada shipping on orders over $200
• International shipping calculated at checkout

🏆 What happens if I win a bonus ball?

If your reveal triggers a bonus win, the additional ball is opened during your reveal.

The item is included with your shipment.

Tokens are part of the game experience and are not included in the final package.

🔄 Can I return mystery items?

All Lucky Fox mystery products are final sale.

Because each order is revealed, opened, and recorded as part of the experience, returns cannot be accepted based on preference.

📏 What size are the bracelets?

Crystal bracelets are made with stretch cord and typically fit wrist sizes 5.5–6.5 inches comfortably.

Natural materials may vary slightly in size and appearance.

💎 Are your crystals real?

Yes.

All crystals and bracelets are made from genuine natural stone materials.

Natural variations in color, inclusions, and texture are normal and part of what makes each piece unique.

❓ Can I receive duplicate items?

Each Lucky Fox drop contains a wide variety of curated items.

Within a single order, we try to avoid duplicates whenever possible. However, duplicates may occur across separate orders depending on inventory and rotation.